Return and Exchange policy

You have 14 calendar days from the day you receive your order to let us know that you wish to return it. Once you have received your return shipping label, please hand the parcel over to the shipping company as soon as possible and within a reasonable period of time.

All returned products must meet the return conditions listed below.


RETURN SHIPPING COSTS

The return shipping cost is the responsibility of the customer and will be deducted from the refund.

 EU COUNTRIES

FedEx Economy Shipping €15

NORWAY

FedEx Economy Shipping 350 NOK

NON EU COUNTRIES

Customers returning an order from outside the EU are responsible for the full return shipping cost, including any applicable customs or import charges or other related fees.

Return costs can vary significantly depending on the country and may be difficult to estimate in advance. When you contact us to request a return, we will inform you of the applicable return cost before arranging the shipment. Depending on the circumstances, we may also discuss possible alternative solutions with you.

 

 

HOW TO REQUEST A RETURN

Email weborder@nofscandinavia.com, including your order number or Submit a return request through your account here.

To submit a request through your account:

  1. Enter your email address and verify the code sent to your email.
  2. Select the order you wish to return.
  3. Click Request return.
  4. Select the products you wish to return.
  5. Choose a return reason and add an optional note.
  6. Click Request return to submit your request.

You will receive an email containing return instructions and a shipping label.

Returns are processed Monday to Friday, from 9:00 AM to 5:00 PM, excluding Swedish public holidays.


SIZE EXCHANGES

Size exchanges are free of charge for EU countries.

To request a size exchange, please email weborder@nofscandinavia.com and include your order number and the size you would like to exchange for. We will then help you arrange the exchange and provide further instructions.


RETURN CONDITIONS

  • Products must be returned in their original condition. 
  • Shoes should only be tried on indoors and on a clean surface.
  • Products must not show signs of wear, use or damage.
  • Damaged or missing original packaging may reduce the value of the product and affect the amount refunded.
  • Sealed products that cannot be returned for health or hygiene reasons are exempt from the right of withdrawal if the seal has been broken after delivery.

We reserve the right to refuse a return if the product or its original packaging shows signs of wear, has been used, or has been altered from its original condition in any way. Alternatively, we may reduce the refund amount accordingly.

Please do not send a return before your request has been approved and you have received our return instructions.


RETURN ADDRESS

Approved returns should be sent to:

Nude of Scandinavia
Via Fonte Giulia, 41
62012 Civitanova Marche MC
Italy


REFUNDS

  • We aim to process your refund within 48 hours of receiving your return at our warehouse.
  • The refund will be issued to the same payment method used for the original purchase.
  • Once processed, refunds usually take 1 to 10 business days to appear in your account, depending on your bank or card issuer.
  • The applicable return shipping cost will be deducted from your refund.
  • The original shipping cost is non-refundable, except where reimbursement is required by applicable law.

Your refund may be reduced if the returned product does not meet the return conditions listed above.


FAULTY PRODUCTS & CLAIMS

Your purchase is covered by the Consumer Sales Act. This means that you are entitled to have a faulty product either repaired, exchanged, refunded, or reduced in price depending on specific circumstances. Complaints should be legitimate and not be made due to improper use of a product or other event that causes a fault. 

You are obliged to contact us within a reasonable amount of time

You must make a complaint within a reasonable amount of time after discovering a defect with a product. We recommend that you inform us about faulty goods at weborder@nudeofscandinavia.com for further instructions as soon as possible and no more than two (2) months after the fault is discovered. You have 2 years of claim rights under Swedish law.

To allow us to assess your complaint, we will ask you for a brief description of how the damage or defect has occurred.
 

In the event of a legitimate complaint, we will refund reasonable shipping costs

If a complaint is justified, we will refund a reasonable amount for the costs of returning an item. If a complaint is unjustified, you will be responsible for all shipping costs, including our costs for returning the product to you after inspection.

Please note that a product must always be shipped correctly packaged. Please ensure that you retain all shipping receipts. You continue to be responsible for products you send to us until we receive them. Retain postal receipts and information about shipping costs and any tracking numbers.

We do not accept packages that need to be collected or similar.

Nudeofscandinavia.com cannot be held responsible if products are out of stock, potential pricing errors, discrepancies in stock inventories, technical problems, changes to specifications, and any typographical errors on our part. Neither can Nudeofscandinavia.com be liable for product information being incomplete.