Frequently Asked Questions

When will you ship my order?

Orders are shipped within one business day, excluding Italian public holidays. All orders are packed and shipped from our warehouse in Italy.

What are the delivery costs?

Shipping costs may vary depending on your country and will be clearly shown at checkout before you complete your purchase. For more information, please see our Shipping Policy.

How do I track my order?

You will receive an e-mail once your order has been shipped, in which you will find the tracking number to locate the progress of your delivery. If you can't find that mail, check in your spam folder. If that's also unsuccessful, reach us at support@nofscandinavia.com and we will assist you further.

Please check your email and track your package regularly for the latest delivery updates.

What size should I choose?

Our shoes are generally true to size. If a style fits differently, this will be clearly stated in the product description. Please see the Size Guide on each product page for detailed insole measurements. If you are still unsure, feel free to contact us for advice.

Can I return my order if I change my mind?

Yes of course! You have 14 calendar days from the day you receive your order to let us know that you wish to return it. Email weborder@nofscandinavia.com, including your order number or Submit a return request through your account here.

For more information, please see our Return Policy.

What are the return costs?

Return shipping costs vary depending on your country. We will confirm the exact cost by email before you send your return. For more information, please see our Return Policy.

Can I exchange size?

To request a size exchange, please email weborder@nofscandinavia.com and include your order number and the size you would like to exchange for. We will then help you arrange the exchange and provide further instructions.

Size exchanges are free of charge, and we cover the shipping costs.

I have received a faulty item, what should I do?

You must make a complaint within a reasonable amount of time after discovering a defect with a product. We recommend that you inform us about faulty goods at weborder@nudeofscandinavia.com for further instructions as soon as possible and no more than two (2) months after the fault is discovered. You have 2 years of claim rights under Italian law.

For more information, please see our Return Policy and scroll down to faulty producs & claims.