Frequently asked questions
When will you ship my order?
We ship orders Monday to Friday, 8am to 5pm, with exception of Swedish bank holidays. Orders received before 11am will be shipped on the same day.
What are the delivery costs?
Shipping costs may vary, but all such costs will be clearly shown before purchase at the checkout.
Can I return my order if I change my mind?
Yes of course! Nude of Scandinavia has a 14-day returns policy. You therefore have 14 days from when your order is delivered to your local collection point to return it for a refund or exchange. Before you request a return or exchange, please contact us by email quoting your order number and we will provide you with a shipping label. When we receive a returned product, we inspect it, and you will subsequently receive a refund of the amount you paid at the time of purchase. Refunds are always made using the same payment method used at the point of purchase.
I have received a faulty item, what should I do?
Your purchase is covered by the Consumer Sales Act. This means that you are entitled to have a faulty product either repaired, exchanged, refunded, or reduced in price depending on specific circumstances. Complaints should be legitimate and not be made due to improper use of a product or other event that causes a fault. You must make a complaint within a reasonable amount of time after discovering a defect with a product. We recommend that you inform us about faulty goods at email@example.com for further instructions as soon as possible, but no more than two (2) months after the fault is discovered. You have 3 years of claim rights under Swedish law.